How we fix what we get wrong

• Incorrect prices. The most common error, and the one we treat most seriously, because the cost analysis on a page is built on it. A corrected price changes the cost table, the calculator and the benchmarks that include it.
• Plans that do not exist.Where research finds a plan we list is not on the vendor’s pricing page, it is removed from the page rather than left to look current.
• Outdated information — features, limits or terms that have since changed.
• Broken or wrong sources — a link that no longer resolves, or does not support the claim made.
• Calculation errors in any cost figure we publish.

• We check the claim against the vendor’s own published page before changing anything.
• If the report is right, the page is corrected and the date under Sources & verification is updated so readers can see when it last changed.
• If the report is wrong, we leave the page as it is; if you gave an email, we say why.
• Where a correction changes a figure materially — a price, a score, a verdict — the change is noted on the page rather than made silently.

• We do not remove criticism because a vendor asks. Vendors are welcome to submit corrections of fact, and those are checked like any other report.
• We do not change a score, a ranking or a verdict in exchange for anything. See the affiliate disclosure for how the site is funded.

Beyond reports, pricing is re-checked against vendor pages on a rolling basis, and each product page shows when its pricing was last read from the vendor’s site. Pages whose pricing is overdue for a check appear in an internal queue rather than waiting for someone to notice. Our methodology explains what the research can and cannot establish.